Email us
Support is handled by email. We aim to review messages and reply on a reasonable-efforts basis.
Help
Frequative support
Answers to the things that go wrong most often, and a direct line to us when they do not cover it.
What to include
Include these details to help us investigate:
- Device make and model
- Android version
- What you did and what happened
- For purchase issues: the Google Play order number
Frequative Pro purchases
I paid for Pro but the features are still locked
Pro unlocks from the entitlement Google Play reports for your account. If it does not appear, these checks may help:
- Wrong Google account. Check that the account signed in to the Play Store on the device is the account that bought the subscription. Play subscriptions do not transfer between accounts.
- The purchase has not finished processing. Some payment methods take time to clear, and slow or offline connections delay it further. Open the app while online and give it a moment.
- Stale entitlement state. Force-close Frequative and reopen it so it re-checks with Google Play.
- Play Store cache. In Android Settings → Apps → Google Play Store, clear the cache, then reopen Frequative.
If Pro is still locked after all of that, email us with your Google Play order number and we will look into it.
Restoring Pro on a new or reset device
Sign in to the Google account that owns the subscription and open Frequative while online so it can re-check ownership. You can also use Restore Purchases on the app’s Pro page. Access depends on the entitlement Google Play returns.
If it does not unlock, work through the checks above first.
Managing or cancelling your subscription
You can manage subscriptions in Google Play; Frequative’s Manage Subscription action opens Google Play:
- Open the Google Play Store app.
- Tap your profile icon, then Payments & subscriptions → Subscriptions.
- Select Frequative to change your plan or cancel.
Cancelling stops future renewals. Pro features stay available until the end of the period you have already paid for.
Refunds
Refunds for Play purchases are handled by Google under Google Play's refund policy, and by any statutory rights you have. Request one through your Play order history. If something went wrong on our side, tell us and we will help where we can.
Using the app
System Audio is unavailable or greyed out
System Audio uses Android's playback-capture API, and the platform decides when it can be used:
- It requires a supported device on Android 10 or newer.
- Android shows a media-projection consent prompt before capture starts. Capture cannot begin if that prompt is declined.
- Individual apps and certain protected audio streams can opt out of capture at the platform level. Capture can be unavailable or silent when Android or the source app restricts it; System Audio does not switch to microphone input.
- System Audio is a Frequative Pro feature.
The microphone shows nothing
- Check that Frequative has microphone permission in Android Settings → Apps → Frequative → Permissions.
- Close other apps that may be holding the microphone — some capture it exclusively.
- Check that nothing is physically covering the microphone, including a case.
- If the signal is present but very low, raise the source level or adjust the frequency range and smoothing.
Readings differ from another device or another app
This is expected. Frequative reports levels relative to the Android audio pipeline and the microphone hardware in your specific device, which differs between models. It is not a calibrated sound level meter and does not report calibrated SPL. Use it for relative comparison — which is exactly what Reference and Delta are for.
Session History only shows some of my sessions
Without Pro, History gives you access to your ten most recent sessions. Frequative Pro raises that to up to 50 stored sessions.
Finding a CSV export
Exports are written to the location you choose when you export. Check the destination selected in Settings → Downloads. Files are saved in its Frequative subfolder; App Storage may not be visible in your file manager.
Reporting a bug
Bug reports are genuinely useful to us. Please include your device model, Android version, the audio source in use (microphone or System Audio), what you expected, and what happened instead. Reliable reproduction steps help most of all.
Privacy and legal
How Frequative handles audio and data is set out in the privacy policy. The terms the app is provided under are in the terms of use.
Contact
Email: support.opulgence@gmail.com
General developer enquiries: opulgence@gmail.com
Support is email only — we do not operate a support phone line.